Question 1

What is Space Marvel?

Accepted Answer

Space Marvel is an enterprise AI platform that helps organizations automate workflows, improve decision-making, and build intelligent digital experiences using AI-powered products and agents.

Question 2

Who is Space Marvel for?

Accepted Answer

Space Marvel is designed for startups, SMBs, enterprises, educational institutions, financial organizations, and teams looking to leverage AI for productivity and growth.

Question 3

What problems does Space Marvel solve?

Accepted Answer

Our platform helps businesses reduce manual work, automate repetitive processes, improve customer engagement, streamline operations, and unlock insights from data.

Question 4

How is Space Marvel different from traditional SaaS platforms?

Accepted Answer

Space Marvel combines multiple AI solutions under one ecosystem, providing industry-focused products, enterprise-grade security, customization, and seamless integrations.

Question 5

What is Metaspace and how does it work?

Accepted Answer

Metaspace creates intelligent digital workspaces where teams can collaborate, automate tasks, access knowledge, and interact with AI-powered assistants in real time.

Question 6

What is Finixy?

Accepted Answer

Finixy is an AI-powered financial solution designed to simplify financial operations, reporting, forecasting, and decision-making for modern businesses.

Question 7

What industries does Candy support?

Accepted Answer

Candy supports industries such as education, healthcare, finance, retail, manufacturing, customer service, and professional services through industry-specific AI workflows.

Question 8

Can I use multiple Space Marvel products together?

Accepted Answer

Yes. Space Marvel products are designed to integrate seamlessly, allowing businesses to create connected workflows across departments and use cases.

Question 9

Which product is right for my business?

Accepted Answer

The ideal product depends on your goals. Our team can help assess your requirements and recommend the best solution for your industry and business size.

Question 10

How does billing work?

Accepted Answer

Billing is typically subscription-based and may vary depending on products, usage volume, number of users, and deployment requirements.

Question 11

Is there a free trial?

Accepted Answer

Yes. Eligible customers can request a trial or demo environment to evaluate the platform before committing to a subscription.

Question 12

Are there annual discounts?

Accepted Answer

Yes. Annual plans typically provide cost savings compared to monthly billing options.

Question 13

Can I upgrade or downgrade anytime?

Accepted Answer

Customers can adjust their plans as business requirements change, subject to the terms of their subscription agreement.

Question 14

Do you offer enterprise pricing?

Accepted Answer

Yes. Enterprise pricing is customized based on scale, integrations, security requirements, and deployment preferences.

Question 15

Where is my data stored?

Accepted Answer

Customer data is stored in secure cloud infrastructure with deployment options based on regional requirements and compliance needs.

Question 16

Do you support India data residency?

Accepted Answer

Yes. We can support India-based data hosting options for organizations with local data residency requirements.

Question 17

Is Space Marvel GDPR compliant?

Accepted Answer

Our platform is designed to support GDPR compliance through secure data handling, access controls, and privacy-focused practices.

Question 18

Is Space Marvel DPDP Act compliant?

Accepted Answer

We align our platform with modern privacy and data protection standards, including requirements relevant to India's DPDP framework.

Question 19

Is customer data used for AI model training?

Accepted Answer

No. Customer data is not used for model training unless explicitly agreed upon through contractual arrangements.

Question 20

Do you offer on-premise deployment?

Accepted Answer

Yes. Enterprise customers can explore on-premise or private-cloud deployment options based on security and compliance requirements.

Question 21

What security certifications do you follow?

Accepted Answer

We don't hold a named third-party certification (e.g. SOC 2, ISO 27001) today. Our security programme includes AES-256 encryption at rest, TLS 1.3 in transit, MFA for all internal access, HSM-based key management, and annual third-party penetration tests — see our Security Policy for details. Capabilities may be extended for enterprise deployments; contact our team for compliance documentation.

Question 22

How is customer data encrypted?

Accepted Answer

Data is protected through encryption, role-based access controls, monitoring systems, and enterprise security best practices.

Question 23

How long does implementation take?

Accepted Answer

Implementation timelines typically range from a few days to several weeks depending on project complexity, integrations, and customization needs.

Question 24

What integrations are supported?

Accepted Answer

Space Marvel supports integrations with CRMs, ERPs, databases, communication platforms, cloud services, and third-party business applications.

Question 25

Do you provide onboarding assistance?

Accepted Answer

Yes. Our onboarding specialists assist with setup, training, configuration, and adoption to ensure a successful launch.

Question 26

Is technical expertise required?

Accepted Answer

No. Most products are designed for business users, while advanced customization options are available for technical teams.

Question 27

Can Space Marvel integrate with our existing CRM and ERP?

Accepted Answer

Yes. We provide APIs and integration capabilities that allow seamless connectivity with existing business tools and workflows.

Question 28

Which AI models does Space Marvel support?

Accepted Answer

Space Marvel supports leading AI models from multiple providers, allowing organizations to choose the best model for their performance, cost, and business requirements.

Question 29

Can I switch between AI models?

Accepted Answer

Yes. Depending on your subscription plan, you can configure and switch between supported AI models to optimize accuracy, speed, and operational costs.

Question 30

Do you support OpenAI, Claude, Gemini, and open-source models?

Accepted Answer

Yes. Space Marvel can integrate with leading proprietary and open-source models based on customer requirements and deployment preferences.

Question 31

How do you choose the best model for a task?

Accepted Answer

Our platform can route requests intelligently based on task complexity, speed requirements, and cost efficiency to deliver optimal results.

Question 32

Can I bring my own AI model?

Accepted Answer

Enterprise customers can integrate custom or proprietary models through our secure APIs and deployment options.

Question 33

What support channels are available?

Accepted Answer

We offer support through email, ticketing systems, documentation, onboarding sessions, and enterprise support programs.

Question 34

What are your support response times?

Accepted Answer

Response times vary based on plan level and issue severity, with priority handling available for enterprise customers.

Question 35

Do you provide dedicated account managers?

Accepted Answer

Yes. Enterprise customers may receive dedicated customer success and account management support.

Question 36

Do you offer product training?

Accepted Answer

Yes. We provide onboarding sessions, workshops, documentation, and customized training programs to help teams maximize platform value.

Question 37

How can I request a demo?

Accepted Answer

You can request a personalized product demonstration through our sales team to explore features relevant to your business needs.

Question 38

Why am I receiving an AI response error?

Accepted Answer

Response errors can occur due to model availability, API limits, network interruptions, or invalid input. Retrying the request often resolves temporary issues.

Question 39

Why is the AI response taking longer than expected?

Accepted Answer

Large prompts, complex workflows, high traffic, or third-party service delays may increase response times temporarily.

Question 40

What should I do if an integration stops working?

Accepted Answer

Verify API credentials, permissions, endpoint configurations, and service availability. Our support team can help diagnose integration issues.

Question 41

Why can't users access the platform?

Accepted Answer

Access issues are commonly related to authentication settings, user permissions, expired credentials, or network restrictions.

Question 42

Why are workflows not triggering correctly?

Accepted Answer

Workflow execution depends on trigger conditions, permissions, integrations, and configured rules. Reviewing workflow logs can help identify the cause.

Question 43

What should I do if data is not syncing?

Accepted Answer

Check integration status, API limits, field mappings, and synchronization schedules to ensure all systems are connected correctly.

Question 44

How can I report a bug?

Accepted Answer

Users can submit bug reports through our support portal with screenshots, logs, and reproduction steps to help our team investigate quickly.

Question 45

How do I contact support for urgent issues?

Accepted Answer

Enterprise customers can access priority support channels for critical incidents, while standard customers can submit tickets through our support system.

Frequently Asked Questions

General

Products

Pricing & Billing

Security & Compliance

Getting Started

Models

Support

Errors & Troubleshooting