Report an Issue — Now Live Inside the Platform
Found a bug? Tell us in seconds.
We have launched a brand new Report an Issue feature and it is now available directly inside the SpaceMarvel platform for all users. Here is what was missing before. If you hit a bug or something felt broken, your only option was to leave the platform, find our support email, write out what happened from memory, and hope we had enough context to reproduce it. That process was slow for you and made it harder for our team to act quickly on real problems. With Report an Issue, you never have to leave the platform. Right from where the issue happened, you can describe what went wrong, attach a screenshot if it helps, and submit it in seconds. The report lands directly with our team with full context about where in the platform you were when it happened. We built this because we genuinely want to know when something is not working. Not every user reaches out when they hit a problem and we know that. This feature lowers that barrier as much as possible. The easier we make it for you to tell us what is wrong, the faster we can fix it and the better the platform gets for everyone. This is the first step in building a much more open feedback loop between our users and our product team and there is more to come on this front.
